My Choice Manager

Faq

Faq

Everything You Need to Know

We process invoices every day, with most payments completed within 2–5 business days. Payment times may be slightly longer if participant approval is required or if there are any issues with the invoice details.

Our priority is prompt, reliable payments to ensure you’re not inconvenienced by providers following up.

You can request plan management during your initial NDIS planning meeting or at your plan review. If your current plan doesn’t include plan management, but you’d like to switch, you can ask for a plan review to have it added. The NDIS provides separate funding specifically for plan management, so it won’t affect the budget allocated for your other supports.

Yes, depending on the nature of the issue, we’ll either reach out to the provider’s accounts team or contact their office directly. We work to gather all the necessary information to resolve the matter quickly and ensure smooth payment processing.

If we notice any issues with an invoice, we’ll collaborate with you and the provider to get it sorted quickly and accurately. Our goal is to make the process as smooth and stress-free as possible. We’ll clearly communicate what’s needed and keep everyone in the loop. That way, payments aren’t delayed and your services can continue without disruption. You can trust us to handle the details so you don’t have to.

Absolutely! You have full control over your invoices. If you prefer, we can send them to you for approval before any payments are made. Our easy-to-use invoice approval system lets you review, approve, or reject invoices with just a few clicks — putting you in charge of your NDIS funding.

Plan management is a service that helps you manage your NDIS funding. At My Choice Manager, we handle the financial and administrative side of your plan — including paying invoices, keeping track of your budget, and making sure everything aligns with NDIS rules. The best part? It’s fully funded by the NDIS, so there’s no cost to you.

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